How to Check Out Return to Help Page
Step 1
  • Once you´ve completed shopping by adding all part numbers and quantities to your shopping cart, click the "Check Out" button.

  • Note: If the Check Out button is not there, look for text in red explaining what needs to be corrected in your cart. Once your cart is correct, the Check Out button will appear. (Things that can cause the Check Out button to disappear include discontinued items in your cart, quantities ordered not meeting the minimum order requirements, and/or parts with multiple matches.)
 
Step 2

  • Returning "My Mouser" Account Holders' Log In. First time Online Customers, select your "Bill To" and "Ship To" country and click "Continue Checkout".
  • Enter or review your Billing and Shipping Address.
  • Select a shipping method. If you have any items that will not ship immediately, you have the option to select a shipping method for your pending items.

  • If you would like an estimate of the shipping charges, click on the "Shipping Estimator" button.

  • Click "Continue Check Out".
 
Step 3
  • Select your payment method.

  • You may enter a PO # if you prefer. However, this "Purchase Order" number is not a required entry. It is strictly used as an internal reference number for your order.

  • You may also enter a brief description or any special instructions regarding your order. A maximum of 70 spaces is available. (Note: This will slow down the processing of your order, as it will be routed to a Sales Representative for review.)

  • Review your order and click the "Submit Order" button.
 
 
"My Mouser" Account Return to Help Page

You do not need a "My Mouser" account to order online; however, there are advantages to having an account with us! ´s Quality Director?

Advantages for "My Mouser" account holders:

  • Store your personal information, eliminating the need to retype it each time you make a purchase.
  • Modify your billing, shipping or e-mail address and change your password.
  • Store as many shipping addresses as you need when ordering online.
  • Use the "Bill of Material" tool to import a spreadsheet and save it as a project.
  • Use the "Project Manager" tool to create, save, and manage multiple design projects.
  • View your "Order History".
  • Track shipments.
  • View the status of any pending shipments.
  • Print out invoice copies.
  • Reorder products you have previously ordered in the past with just a click!

All of these options save you time and registration is FREE! To sign up, click here.
 
 
"How to Open a "My Mouser" Account Return to Help Page

  • All blocks marked with a red asterisk must be filled in to process your registration.

  • If you click the box marked "Make Shipping the Same as Billing", the next section will automatically be filled in with the billing information you provided -- as long as you have java script enabled. If you need your order shipped to a different address, do NOT check the box! This allows you to fill in this section with the appropriate shipping information.

  • Create a User Name and password, retype your password to confirm it.

  • Now click the "Create Account" button to complete the registration process. You will receive a message advising that your registration was successful. If any required fields were not completed, a message will pop up advising which blocks need to be completed to process your registration.

  • Save your User Name and password for future reference. You will receive an e-mail confirming your account, however, it will not include your password for security purposes. If you ever forget your password, you can request it by clicking on the "I Forgot My Password" link under the "Log In" button of the "My Mouser" sign-in block.

You may open one or several My Mouser accounts. This option is convenient for companies with several employees who have purchase authorization and would like to use their own User ID´s and passwords to maintain their individual projects on their own accounts.
 
 
Updating Your Address Information or User Name & Password Return to Help Page

  • Log in to your My Mouser account.

  • Click on the "Edit" link.

  • Update your address and click on "Save".

  • Your User Name and password are located under your address information on this page.
 
 
B.O.M. Importer Tool Return to Help Page

If you have a large Bill of Materials and have it saved as a spreadsheet, use the B.O.M. Import Tool to add the parts and quantities from your spreadsheet directly to your shopping cart or your projects.

  • Log into your "My Mouser" account and then click on the "Import a Bill of Materials".

  • Copy and paste the part numbers and quantities from your spreadsheet into the block provided.

  • If you do not have a spreadsheet, simply enter the manufacturer part number or Mouser stock number, hit the "space bar", enter the quantity, and hit the "Enter" key. Repeat this process to enter each part number and quantity. If you omit the quantity, a default quantity of "1" will be used.

  • Select "My Current Order" to add parts to your shopping cart; or select "<New Project>" to create a new one; or Select One of Your Project Names to add parts to an existing project. Click the "Import BOM" button to import parts all at once to the location you designated.

  • If you imported part numbers that have more than one match, you will see a link under your part number stating "More Than One Match! Click Here To Select Desired Part Number." Clicking this link will take you to the search results page, where you can select the product of your choice.
 
 
Online Catalog Return to Help Page

We have our entire catalog online in PDF format. All you need to view our catalog is Adobe
Acrobat Reader. If you do NOT have Adobe Acrobat Reader, click here for a free download.

To navigate through our catalog, click on the bookmarks in the left-hand window. The bookmark for the page you are viewing will appear in blue in the bookmark window. Once the page is open, use the Back and Next buttons at the top and bottom of the page to browse from page to page.

You can also browse the catalog by selecting a product category, supplier name or page number in the bookmark window. Close the bookmark window to get a larger view of the catalog page or use the magnifying glass on your tool bar to make the page larger.

To help you locate products there is a section guide page for each major section of the catalog. Semiconductors, Passives, Interconnects, Electromechanical, Power, and Test/Tools/Supplies. You may jump to any page number in these guides by clicking on the page number or by using the Back and Next buttons at the top and bottom of each page.

All blue part numbers in the catalog have links so you can click on the part number and view the product details, inventory status or add it to your order. If you are unable to see the blue part numbers, scroll your mouse over the part numbers and a "W" will appear on the cursor indicating it has a link.

Catalog products without a direct link can also be displayed and ordered by either typing the part number or copying and pasting the number into the search box located on any page.

Our online catalog is continuously updated to provide you with information and availability of new products that we´ve added to our product selection. You can view and order these products by selecting "New Products" in the bookmark window.

We also have a "Newest Products" selection that lists products currently in our printed catalog as well as products that will be in the next catalog. You can view and purchase many of these products right now by using our online catalog or by going to our Newest Products Page!
 
 
Quote Request Return to Help Page

If you are looking for a particular part and can NOT find it in our catalog or on our website, use our online quote request form to let us know what you need.

  • To add more lines to the form, type the quantity in the "Number of Lines" block and click "Update". The extra lines will appear in the form.

  • Enter the part numbers or description of what you need and fill in the contact information and e-mail address blocks. Be sure to fill in all blocks marked by a red asterisk.

  • Enter any comments in the block provided and click the "Submit Quote" button to send your request.
 
 
EZ Buy Tool Return to Help Page

The EZ Buy Tool is a convenient time-saving tool!

If you know the Mouser Part Numbers you want to order, then this form is for you! Save lots of time by entering all the part numbers you need and add them to your shopping cart all at once without having to search separately for each part number.

  • Click the "Tools" tab in the header and then click on the EZ Buy image.

  • If you need to order more than 5 part numbers, use the "Add:" block to type in the number of rows you need. (You can enter up to 99 lines.) Then click the "Lines to Form" button.

  • Enter the part numbers, your internal part numbers (if you like), and the quantities you want.

  • When you are ready to order, send the items to your cart by simply clicking on the "Add to My Order" button.

  • If you are logged in to your "My Mouser" account, you can also use this form to add multiple Mouser Part numbers into a new or existing project.
 
 
Project Manager Return to Help Page

Our Project Manager tool allows you to save multiple projects or bill of materials on our website and then order them at your convenience. You can easily add them to your shopping cart with one click of a button!
 
 
Building a Project Return to Help Page

Log in to your "My Mouser" account and then use the search method of your choice to add the parts and quantities you want to save in your project.



Using the search methods list above to add parts to your project

Once you locate the product you want, click on the part number. This will take you to the Product Detail Page where you will see a block called "My Mouser Project Manager".

Enter the quantity you want to add to your project and select a project name from the drop down menu or select to create a new project. Then click the "Add to Project" button.



Using the EZ Buy Form or the BOM Import Tool to add parts to your project:

Once you enter all the part numbers, select a project name from the drop down menu or select to create a new project. Click on either the "Import BOM" or "Add" button, depending on the application.

You can also add items in your shopping cart to an existing project or create a new project. Name your project by entering a name in the box provided at the top of your cart and click on the "Save" button. Once your project is saved, you will be taken to the Project Manager so you can add additional parts to your project. To order the project, click the "Order Project" button.
 
 
Editing a Project Return to Help Page

To view or edit projects, you must be logged in to your "My Mouser" account. Click on the Project Manager link. Then click on the Edit link next to the project name that you want to edit.

  • To Change Quantities - Type in your revised number in the "Order Qty." box and click the "Update Project" button.

  • To Remove Parts - Click the check box located to the right of each part number you want to delete. Then click the "Update Project" button. Or change the quantity to zero for the part you want to delete and click the "Update Project" button.

  • To Add Parts - Use the same process you used when creating your project. Refer to the "Build a Project" section above.
 
 
Ordering a Project Return to Help Page

Log in. Select the "View Cart" tab to ensure you do not have parts in your shopping cart that you do not want added to this order. (Clear your shopping cart, if necessary.) Click on the "Project Manager" link.

Click on the "Edit" link next to the project that you want to order. In the bottom right hand corner under the merchandise total, click on the "Order Project" button. This will add the parts to your cart and you can then proceed to check out.

TIP: When building your project, enter the quantities it takes to build one unit. Then, if you want to buy enough to build 5 units, change the quantity in the box next to the "Order Project" button from 1 to 5. Click on the "Order Project" button and it will multiply all of the quantities in your project by 5 and add them to your cart.
 
 
Search by Keyword Return to Help Page

Enter part descriptions into our search box. You can then narrow your search by selecting specific manufacturers or by clicking on product categories until you locate the products you are looking for.
 
 
Search by Product Category Return to Help Page

On the side navigation bar under "Product Finder", click on View All Products or click on one of the Product Categories listed below that link. Then you can narrow your search by selecting specific manufacturers or selecting additional product categories until you drill down to the products you are looking for.
 
 
Search by Part Number Return to Help Page

Try our EZ Buy Tool or simply enter the part number you are looking for into the search box located on our top navigation bar.
 
 
Search by Supplier Return to Help Page

Click on the Suppliers tab located at the top of our website. Once you are on that page, select the supplier that you are looking for. This will take you to a page within our website that is specifically dedicated to that supplier. If you enter a key word or part number into the search box in the middle of the page left-hand side, your search will be limited to their products only.
 
 
Frequently Asked Questions Return to Help Page

Does Mouser ship to an APO or FPO address? Yes.

Does Mouser take personal checks? Yes. Checks exceeding a certain dollar value may require bank verification prior to shipping an order. Dishonored checks will be charged a $25.00 handling fee.

What is Mouser´s corporate address? Mouser Electronics, 1000 N. Main St., Mansfield, TX 76063

What is Mouser´s "Remit To" address? Mouser Electronics, P.O. Box 99319, Ft. Worth, TX 76199-0319

Is Mouser independently owned and operated? No, we are a subsidiary of TTI, Inc. located at 2441 Northeast Pkwy., Ft. Worth, TX 76106. (www.ttiinc.com)

Who is Mouser´s Quality Director? Chuck Amsden (Click Here to obtain a copy of our Quality Manual.)

Is Mouser an Equal Opportunity Employer? Yes, click here for a copy of our Affirmative Action Plan Certificate.

Does Mouser uphold and require a drug free workplace? Yes, every Mouser employee is required to pass a drug screening test prior to employment.

Does Mouser sell foreign-made equipment, material or supplies that were produced in whole or part by forced labor, convict labor or indentured labor? No.

What is Mouser´s Federal ID number? 61-1520598

What is Mouser´s Dunn & Bradstreet number? 16-119-4410

Why is the system asking me to choose an International shipping method if I am in the US? This will only happen if the "Ship To" country on your order is either not selected or the country selected is not the United States.
  • Click on the "My Mouser" link.
  • Click on "Edit Address/Profile" button.
  • Click on the "Edit Shipping Address" button.
  • Change your "Ship To" country to "United States".
  • Click "Save".
  • Click "Save Changes".
  • Go back to "Check Out".

Can I enter a schedule order online? We currently do not have the functionality to enter a scheduled order on our website. To place a scheduled order please call your Sales Department at 800-346-6873, or e-mail your order to orders@mouser.com.

Can I view all my past orders? If you have a My Mouser account you can now view your order status and order history online. Click here for more information.

Will I receive an e-mail confirmation of my order? Yes, you will receive an e-mail confirmation when your order is submitted and you will also receive an e-mail confirmation which includes the tracker number once your order has shipped.
 
 
International Customers Return to Help Page

The following are additional terms and conditions for orders shipping outside the United States. We look forward to doing business with you. If you need any additional information, please let us know by e-mailing us at orders@mouser.com or at one of the e-mail addresses listed below.


No Handling Fees
Orders shipped via UPS Worldwide Express or FedEx International Priority are not charged any handling fees.
International orders are normally shipped complete. If any item must be back ordered, the order will be held until all items can be shipped together. However, if you want to ship items that are in stock immediately and ship back ordered items when they arrive, please state that multiple shipments are acceptable in the "Order Comments" section during the checkout process.


How to Order:
Online: www.mouser.com
Fax: 817- 804-3898
Tel: 817-804-3848
Toll Free in Canada: 800-346-6873
Currency: US Dollars


Europe Sales: eusales@mouser.com
Asia/Australia Sales: asia@mouser.com
Canada Sales: canadasales@mouser.com
Mexico/Central/So. America Sales: latinsales@mouser.com

Minimum Order:
NO MINIMUM ORDER on items normally stocked in our warehouse.

International Shipping Charges:
We ship orders via UPS or FedEx with delivery in 2 to 3 days to most locations worldwide at special low prices.

Estimate your freight charges

FedEx International Priority
  • Delivery: 1 to 3 days
  • New Discounted Rates! (Lower than published rates on FedEx website.)
  • Customer is responsible for duties and taxes


UPS Worldwide Express
  • Delivery: 1 to 2 days
  • Mouser only charges the actual UPS shipping rates, we do NOT add handling fees
  • Customer is responsible for duties and taxes


Payment Terms
  • Currency: All payments must be in US Dollars.
  • Credit Card: MasterCard, VISA, and American Express. Credit Card billing information must be verified on new customers prior to shipping the order. No Handling Fees.
  • Net 30: Can be established for companies having 3 U.S. references. Outside of North America there is a $10 banking fee charged on Net 30 orders less than $100.
  • Prepaid Wire Transfer: You can wire the funds to our bank. We will send you a Proforma Invoice with the total amount due which will include the merchandise total, all shipping charges, a $25 wire transfer fee, and the proper bank routing information. We will reserve stock for your order for 72 hours on orders awaiting funds. Orders will be canceled after 20 business days if funds have not been received.
 
 
Returns Return to Help Page

Returns are normally accepted when completed within 30 days from date of shipment (90 days if product is defective). This does not include items identified as "NC/NR" or "Non-Cancelable/Non-Returnable" ("Non-Standard Products") or governed by a Purchase Agreement Letter. We will also accept exchanges for products of equal or greater value within 90 days of the ship date as long as the products were originally purchased from Mouser and are still in the original packaging.

Only products originally shipped from Mouser will be returned to Mouser. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Mouser, the Customer certifies that the products were purchased from Mouser and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging and in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.

Return Freight charges must be prepaid; we will not accept COD shipments.

Some products may require that they be returned directly to the manufacturer. E-mail sales@mouser.com or call us at 800-346-6873 to obtain a Return Authorization Number (RMA). Your Sales Representative will give you the correct return address for your merchandise.
 
 
No Minimum Order Return to Help Page

No minimum order dollar amount on products normally stocked in our warehouse.
 
 
Non-Stocked Items Return to Help Page

E-mail tech@mouser.com, fax or phone in your request.
 
 
Shipment Tracking Return to Help Page

You will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carriers´ website so that you can track your order online. If you have a My Mouser account you can also locate the tracker number at the bottom of your invoice and this is also a link to track your package.
 
 
Backorder Shipping Return to Help Page

If more than one shipment is necessary to complete your order, Mouser will pay for the first pound of shipping on UPS Ground or FedEx Ground orders shipping within the United States. At time of checkout, you will be allowed to choose the backorder shipping method.
 
 
Same-Day Shipment Return to Help Page

Same-day shipment on most orders, Monday through Friday prior to:
  • 8 PM. CST - UPS & FedEx Shipments
  • 3 PM. CST - Most other shipping options
 
 
Order History & Status Return to Help Page

If you have a "My Mouser" account, you will have access to the following information. Log in to your "My Mouser" account and click on "Order History".

  • Track shipments - Locate your order and click on the Tracker Number at the bottom.
  • Re-order a previous order - Locate you order and Click on "Re-order Selected Items".
  • Get current order status
  • View Orders with Open Lines
  • View Shipment History & Invoices
  • View Order History
 
 
Sales Tax Return to Help Page

Sales Tax is charged on shipments to California, New Jersey or Texas, unless you have a resale certificate on file with us. Print out a certificate for California, New Jersey, or Texas and fax it to 817-804-3801 Attn: Credit Department.
California Resale Form
Texas Resale Form
New Jersey Resale Form
 
 
Shipment Notification Return to Help Page

Once your order has been processed for shipment, you will receive an e-mail advising you of the shipping status of your order and the tracker number if applicable. When the tracker numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order. Note: Some carriers can take up to 24 hours before the shipment can be tracked.
 
 
Other Ordering Options Return to Help Page

We also accept orders 24 hours a day, 7 days a week by e-mail to orders@mouser.com or by fax at 817-804-3899. Phone orders can be placed at 1-800-34-MOUSER (1-800-346-6873) Monday through Friday, 7 A.M. to 8 P.M. Central Standard Time.
 
 
 
 
Payment Terms Return to Help Page

  • Currency: All payments must be in US Dollars.
  • Credit Card: MasterCard, VISA, and American Express, Diners Club, Carte Blanche.
  • Net 30: Can be established for businesses, schools and government agencies. Credit limits are dependant upon references and Dunn & Bradstreet Ratings. Outside of North America, there is a $10 banking fee charged on Net 30 orders less than $100.
  • COD (Cash on Delivery): This option is available within the United States only. All COD fees charged by the carrier apply. Not available when shipping via the US Postal Service.
  • Prepaid Wire Transfer: You can wire the funds to our bank. We will contact you with the total amount which will include shipping charges and a $25 wire transfer fee. We will reserve stock for your order for 48 hours on orders awaiting funds. Orders will be canceled after 20 business days if funds have not been received.